FAQ
PickSmart • FAQ
Frequently Asked Questions
Quick answers about delivery, shipping, orders, refunds and support for customers across Ireland and the United Kingdom. If you need help with a specific order, email us and we’ll respond within 24–48 hours.
Answers
1Where do you ship to? ⌄
We currently ship to customers across Ireland and the United Kingdom.
2How long does delivery take? ⌄
Orders are typically processed within 1–3 business days.
Estimated delivery times:
Estimated delivery times:
- Ireland: 3–7 business days
- United Kingdom: 5–10 business days
3Do you offer free shipping? ⌄
Yes. We offer free shipping on orders over €50.
Shipping costs for orders under this amount are calculated at checkout.
Shipping costs for orders under this amount are calculated at checkout.
4How can I track my order? ⌄
Once your order has been dispatched, you will receive a confirmation email.
If you need assistance tracking your order, please contact us at support@picksmart.ie.
5What is your return policy? ⌄
We offer a 30-day return policy from the date your order is delivered.
Items must be unused, in original packaging, and in resalable condition.
For full details, please see our Returns & Refund Policy.
6When will I receive my refund? ⌄
Refunds are processed within 14 days of receiving and inspecting the returned item.
Refunds are issued to the original payment method.
7What if my item arrives damaged or incorrect? ⌄
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include
clear photos of the item and packaging. We will review the issue and provide a suitable resolution.
8Is checkout secure? ⌄
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information is protected.
9Can I change or cancel my order? ⌄
If your order has not yet been dispatched, we may be able to update or cancel it.
Please contact us as soon as possible at support@picksmart.ie.
10How can I contact PickSmart? ⌄
For general enquiries: support@picksmart.ie
Response time: 24–48 hours
Response time: 24–48 hours
11Do you deliver home essentials in Ireland? ⌄
Yes. PickSmart delivers home essentials across Ireland, including home organisation, kitchen tools, cleaning products,
and smart home accessories.
12Can I order home and lifestyle products online in the UK? ⌄
Yes. Customers in the United Kingdom can order a wide range of home, kitchen, tech, and lifestyle products directly through PickSmart.ie.
13Are your products suitable for modern homes? ⌄
Our products are carefully selected to support practical, modern living. We focus on functionality, durability, and everyday convenience.
14Do you sell smart home and tech accessories in Ireland? ⌄
Yes. We offer a growing selection of smart home accessories, mobile accessories, and practical tech products for customers in Ireland and the UK.
15Is PickSmart an Irish-based online store? ⌄
PickSmart serves customers across Ireland and the UK and provides Irish-based customer support to ensure responsive service.
